Birlasoft Recruitment Drive

Image By Google

Company Name: Birlasoft

About Company :

The CK Birla Group is a growing US$2.4 billion conglomerate that has a history of enduring relationships with renowned global companies. With over 25,000 employees, 41 manufacturing facilities, 21 service delivery locations and numerous patents and awards, the Group’s businesses are present across five continents. We operate across six industries: Automotive, Technology, Home and Building, Infrastructure, Healthcare and Education. Our customer base includes some of the world’s best-known companies and we also enjoy partnerships with several global leaders.

Qualifications:

Course:- BE/B.Tech, MCA
Year of Pass out:- 2019 & 2020
No of Position 20
Specialization:-IT/CS
Eligibility criteria 60% throughout in education, Ready for signing 2 years of bond
Special skills, if any Complete night shift job, Should be ready for Product support role which includes on-call support to US customer

Job Summary:

Job Profile: Product Support Engineer

Key Responsibilities:

Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat or expert mode, for enterprise product suite like SAP Analytics, Business Intelligence, etc.
Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge
Additional Tasks

Case Solving – on Portal and Expert Chat

Resolve known errors by means of documentation - SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutions in complex environments for specific fields/areas
Achieve a high level of customer satisfaction through individual case work
Escalate on time and good quality – keep incidents aged days to a minimum
Enterprise Support KPI adherence
Very High incident handling
Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
Participate in weekend support activities as required
Provide extended and 24 hour coverage if required
Report errors to development organizations
Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums

Knowledge Transfer

Coaching and Mentoring
Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
Deliver standard application/technology trainings and workshops
Perform knowledge transfer to internal staff and external customers & partners
Produce e-Learning Content (Forums/Wiki to help with incident deflection)
Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally

Additional Tasks

Product specialization – be a product expert in at least one product area
Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
Participate in internal projects driven by internal requirements
Be involved in CoE/IMS activities driven by business requirements
Take initiatives improving team’s performance and efficiency

Salary: 3.25 LPA (10% variable)

Job Location: Pune

APPLY HERE