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Company Name: McAfee
About HCL :
McAfee, LLC is an American global computer security software company headquartered in Santa Clara, California and claims to be the world's largest dedicated security technology company. The company was purchased by Intel in February 2011, and became part of the Intel Security division.
Company Website: www.mcafee.com
Job Summary:
Qualification: BE/B.TECH
Job Profile: Software Engineer Intern.
Experience: Fresher.
Salary: Best In the Industry.
Job Location: Bangalore.India.
Requirments:
- Excellent verbal & written communication skills is a MUST.
- Be able to effectively communication with global customers over phone & email.
- Industry certifications like CCNA, MCSE, S+ will be preferred.
- Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
- Basic networking knowledge.
- Beginner level knowledge on Linux is preferred.
- Knowledge of computer security procedures and protocol.
- Exposure to security concepts is an advantage.
Roles & Responsibilities
- Act as the first point of contact for corporate/enterprise customers of McAfee.
- Handle real-time voice calls and portal cases and respond in a timely manner.
- Work in a team with assorted expertise.
- Update customers on progress of their cases on a regular-basis.
- Leverage team members’ expertise to deliver resolutions to customers in a timely-manner.
- Maintain a friendly, open, approachable, positive attitude.
- Willingness to work in 24x7 rotational shifts (including night shifts) is a must.
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