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About Company :
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation.
Eligibility :
- BSc / BCS /BCA/ MSC -(IT/Computer) only - 2019 batch ( BE/MCA students not eligible )
- Throughout 55% in (10th,12th, Graduation & Post Graduation)
- Excellent communication skills, both spoken and written with a good comprehension of the English language.
- No live KT/Backlog/No Gap in Education.
- Good Analytical and problem-solving skills/abilities
- Knowledge of Basic SQL and Unix.
- Knowledge of Automation procedures/processes
- Flexibility to work across any Technology/ platform used by Amdocs
- Flexibility to work in any phases of SDLC
- Ready to work in Shift operations if required
Job Summary:
Job Description:
- Manage/resolve tickets within established SLA time to repair guidelines
- Apply second-level triage to tickets along with primary focus on client interaction and communication
- Perform initial investigation of client issues
- Maintain a one-stop closure/resolution rate of at least 80% in order to prevent development resources from being expended on minor issues
- Manage and provide verbal/written updates, maintain and establish communication with the client via the ticketing interface, emails, scheduled calls, and Adhoc calls
- Facilitate/contribute to scheduled meetings with customer
- Act as client mediator/liaison in supplying development/application teams with client requirements when resolving application defects/incidents
- Work closely with Release Mgmt Team and Development/application teams during issue troubleshooting until closure providing updates to all involved parties
- Provide additional client communication support during releases/conversions by managing bridges, sending emails, and delivering real-time reports
- Provide on-desk support for new functionality, releases, and major events
Amdocs Recruitment Process :
- Online Test from Home( Aptitude, Technical)
- Technical interview
- HR interview
- Selection ( Final interviews may happen at Pune only )
- Analytical Ability
- Attention to Detail
- Learning Ability
- Technical concepts etc
Campus Date: In Nov 2019
Campus Drive Venue: Pune/Mumbai/All Major Cities
How to Apply :
Eligible / Interested Students can apply below and this is mandatory. Only registered students are eligible to attend the drive.
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